Most users of Windows 7 might not be aware of the 'Problem Steps Recorder' remote support tool, which is embedded in every edition or version of Windows 7 operating system. The Problem Steps Recorder tool is more effective and useful than fixing the user’s problems over the phone or via e-mail as the latter procedures do not allow the technician to know what exactly is wrong with the user’s computer.
The user of a problem-causing computer system can ask the remote user to just click on the ‘Start’ button, and then type “psr” in the 'Search' box. When the remote user runs it, he will come across a simple user interface with a ‘Start Record’ button, pressing which the remote user can enable the Problem Steps Recorder tool to keep a track of the actions that are performed by the user facing issues. The Problem Steps Recorder tool will even take the screenshots of the last 25 events. The limit of taking screenshots can be increased but usually it is kept 25 as it seems to be right to effectively diagnose and resolve problems. Once this is done, the remote user just hits the ‘Stop Record’ button, and all the details are saved into a zip file. This zip file is mailed by the user facing problems to the remote user.
It’s very strange that most of the Windows 7 users are unaware of this simple yet effective remote support tool that is already sitting there in every copy of each edition of Windows 7. To know more about the features and functioning of this remote support tool, click here.