Windows® Phone 7 gains popularity leaving behind Android™ and BlackBerry®
A recent survey done on 4,163 phone users conducted by ChangeWave shows that iOS (previously known as iPhone OS) has topped in terms of customer satisfaction with a customer satisfaction rate of 57 percent. Google Android comes to be at the second position with 50 percent customer satisfaction. However, this position is surprisingly low, considering the number of units they are selling. Third position is held by Windows Phone 7 with a customer satisfaction rate of 27%. The overall figure of 27 percent is so low because the very low 14 percent customer satisfaction rate of users of older version of Windows Mobile. If we just take users of Windows Phone 7 (WP7), and not that of the older version Windows Mobile, the customer satisfaction rate comes to a whopping 57 percent.
RIM’s BlackBerry comes after WP7 at 26 percent customer satisfaction rate. Three years ago, the figure for BlackBerry users was 55 percent. The company, which has the lowest customer satisfaction rate, seems to be Motorola. According to ChangeWave, one of the possible reasons of Motorola’s current position can be Verizon iPhone.
This recent survey shows that Windows Phone 7 is gaining popularity among users and is slowly becoming a preferred choice for most people. If this situation continues to prevail, then IDC’s prediction about Windows Phone 7 might come true. According to the prediction, Windows Phone 7 will leave behind all the competitors and reach at the number one position and rule the phone OS market by 2015. Apart from the gaining popularity of WP7, another factor which indicates that this might be the picture is the much talked about Mango, the upcoming version of Windows Phone.