Advisor Problems in Windows® 7
Get to know more about common advisor problems in Windows 7
The common problems while using Windows 7 Upgrade Adviser Tool are the error messages. When you try to run Windows 7 Upgrade Advisor you get an error and it says "Windows 7 Upgrade Advisor was unable to reach the Microsoft server" for fetching compatibility information. Check your Internet connection then try again later. Another error message is when you try to use Windows 7 Upgrade Advisor Beta, but you get a message saying "Windows 7 Upgrade Advisor ran into a problem scanning your devices". This may occur if hardware on your computer is not fully compatible with Windows 7 Upgrade Advisor Beta. If any external device is connected, you must unplug it and then test in Clean Boot mode.
Here are different ways to fix the problems in Windows 7 advisor:
- Test in Device Clean Boot Mode
- Run System File Checker Tool
- Windows 7 Upgrade Advisor Stopped Working
Test in Device Clean Boot Mode
Firstly click 'Start' and type "devmgmt.msc" in the Search bar and then press 'Enter'. Expand video, sound, and game controllers. Right click on your sound card and then you need to click on 'Properties'. In the dropdown menu of Device Usage, please choose the option called 'Do not use this device' and then you need to click on 'OK;. Please use the same method to disable other hardware such as internal modem, network card and CD-R drive. Please remember some devices such as video adapters are not to be disabled.
Run System File Checker Tool
An error might occur saying "Windows 7 Upgrade Advisor was unable to reach Microsoft server for compatibility information". In order to solve this issue you need to check your Internet connections. To resolve this problem you have to run the system file checker tool and then try to install Windows 7 upgrade advisor. To run the System File Checker tool, click 'Start', and type "cmd" in the 'Start search' box. Right-click 'cmd' in the 'Programs' list, and click 'Run' as administrator. If you are prompted for an administrator password, type your password otherwise click on 'Continue'. At the command prompt, type "SFC /scannow" then hit 'Enter'.
If Windows 7 Upgrade Advisor stops working correctly, Windows will close the programs and notify you if a solution is available. Uninstall the antivirus and then try to run Windows 7 Upgrade Advisor. Additionally you need to see if there is a cleanup utility available through the antivirus manufacturer. We have seen a low number of systems where the Upgrade Advisor refuses to start. The most common reason is that it is not being started in an elevated state.
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