Remote Help in Microsoft® Windows® 7
Learn more about features of Remote Assistance in Microsoft Windows 7.
Microsoft Windows 7 has included a feature called Remote Assistance. You can use the Remote Desktop Connection technology with the Remote Assistance to invite other users to look at your system screen. You can also give them permission to take control of the system to troubleshoot the system. The feature could make troubleshooting much easier with taking away the lengthy telephone calls. With the Remote Assistance feature, you get the ability to share information with another user. You can take control of peripherals like Mouse and Keyboard with the feature. You can make possible peer-to-peer connection with the Remote Assistance and you do not need a relay server for this.
Here are some tips to use the Remote Assistance of Windows 7 system:
- Easy to use
- Helps in data sharing
- Helps to troubleshoot Windows 7
Easy to use
One of the main features of Remote Assistance is that it is very easy to use. You could access the Remote Assistance by searching assistance in the search tab that is present in the start option. Now you would get the Remote Assistance program menu. From this you could invite the help of someone to solve your system related problems. You will be provided with a password and you need to convey this password to the person who is offering help to you in order to solve the issue.
Helps in data sharing
As you have established the connection at once with the expert to assist you, the expert will connect to the system with the password generated by the Remote Assistance. You can use the Easy Connect Wizard to get connected via Remote Assistance. Both users can initiate the chat session to help communicate and explain the system troubles. You can start sharing your data as well as peripherals with the feature. With selecting the ‘Stop Sharing’ located on the Chat window you can stop sharing your desktop quickly.
One of the main advantages of using Remote Assistance is that it would help the user to remotely diagnose the problems associated with Windows 7 system. This feature would help the system admin to remotely connect to other system and diagnose the problems associated with it. You could easily solve the related issue with this Remote Assistance features. It is not only limited to the Local Area Network (LAN), but also equally applicable to the Wide Area Network (WAN).
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